Breez AI raises $1.3M to expand its no-code voice AI orchestration platform into the GCC and North America, tackling telecom infrastructure bottlenecks for enterprises.
US-Jordanian startup Breez AI has raised $1.3 million in a pre-seed funding round to accelerate product development and expand internationally, as enterprises increasingly look to automate voice operations without rebuilding their telecom stacks.
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The round was led by Wamda Capital, with participation from DASH Ventures and FENA Holdings. The fresh capital will support Breez AI’s expansion into North America and the Gulf, alongside partnerships with AI and contact-center providers.
Founded in 2025 by Karim Malhas, Breez AI has built a no-code voice orchestration platform that allows enterprises to deploy real-time, natural-sounding voice AI across phone systems in minutes. The platform is designed to reduce call failures, latency, and missed customer interactions, enabling companies to scale voice automation without adding engineering complexity or operational headcount.
Rather than building new voice models, Breez AI focuses on the infrastructure layer that connects AI to legacy telecom systems. Malhas argues that many voice AI deployments fail not because of weak AI, but because fragmented telecom infrastructure cannot reliably support real-time automation at scale.
“Voice AI breaks down when the underlying systems aren’t built for it,” Malhas said. “We’re solving the orchestration problem that sits between modern AI and outdated phone infrastructure.”
The platform coordinates real-time audio routing, latency management, and system reliability, allowing AI agents to operate consistently across high-volume call environments. Breez AI says this approach enables enterprises to move from pilots to production without extensive custom integrations.
The startup has already launched paid proof-of-concept deployments handling thousands of daily calls and is working with AI and contact-center partners on live rollouts in North America and the GCC. Use cases include customer support, sales, and automated outbound calling, where reliability and response speed are critical.
With the new funding, Breez AI plans to deepen product capabilities while expanding its commercial footprint in enterprise markets that rely heavily on phone-based customer engagement. The company is positioning itself as infrastructure rather than an application layer, aiming to become a core enabler of voice automation as enterprises adopt AI-driven communications at scale.
Why Breez AI Matters to MENA
For MENA startups and enterprises, Breez AI’s raise highlights a growing shift toward infrastructure-first AI innovation rather than consumer-facing applications alone. The region still relies heavily on phone-based communication across banking, telecoms, government services, and customer support, yet much of the underlying voice infrastructure remains fragmented and outdated.
By targeting the orchestration layer between AI models and legacy telecom systems, Breez AI is addressing a bottleneck that many regional startups encounter when scaling voice automation. Its expansion into the GCC also signals rising demand for enterprise-grade voice AI that works reliably at scale, not just in pilots.
For MENA founders, the deal underscores investor appetite for startups solving foundational problems in AI deployment, especially those that enable faster adoption without deep engineering overhead. For the broader ecosystem, it reflects how infrastructure-layer startups are becoming critical enablers of the region’s digital transformation, particularly as governments and enterprises push to modernize customer engagement and service delivery.
