According to official data, Dubai’s Roads and Transport Authority (RTA) earned AED3.705bn ($1bn) from digital revenues last year.
Mattar Al Tayer, Director General and Chairman of Dubai’s RTA’s board of executive directors, announced this.
He said this figure represents a significant growth of 16.8 per cent, compared to the previous year.
The total number of digital transactions conducted through RTA’s channels rose to 821m, reflecting a 1 per cent increase from 2022. Transactions via smart apps reached 15.299mn, marking a notable 29 per cent growth.
The real-time happiness indicator across RTA’s apps surpassed 95 per cent, showing a 2 per cent improvement over the previous year.
Al Tayer emphasized RTA’s dedication to leading the way in digital transformation, staying ahead of technological advancements, and providing seamless, integrated, and proactive services that enhance digital quality of life and elevate customer experiences.
He said: “In 2023, the number of registered users on RTA’s digital service channels reached 1.404m, reflecting a 20 per cent increase compared to 2022. RTA’s apps were installed 3.056m times from app stores”.
As part of its comprehensive roadmap to automate services and tasks, enhance AI capabilities, and improve operational efficiency, RTA launched an upgraded Mahboob Chatbot, now powered by ChatGPT technology.
This version offers advanced, human-like responses and enhanced user data protection. Additionally, RTA developed the next generation of smart kiosks, which are faster and more efficient in service delivery.
The customer experience for 42 RTA services was redesigned, and a monitoring system with proactive notifications was introduced to ensure service quality.
RTA deployed 30 new kiosks across 21 customer happiness centres and service provider locations, generating revenues of more than AED309m ($84.1m) in 2023, a 12 per cent increase compared to 2022.
RTA also launched an updated version of the RTA Dubai app, creating a unified platform for its services. The update includes an AI-powered parking prediction feature covering 190,000 locations and an NFC-based nol top-up service, allowing instant balance updates without the need to visit public transport stations or tap the card on a reader device.
The Dubai Drive app introduced a vehicle plate transfer service, reducing the need for service centre visits and shortening transaction times.
The app also enabled login through UAE PASS, eliminating the need to create an RTA account and ensuring smooth and secure access to services.
RTA also launched an updated version of the S’hail app, which now offers diverse services, such as activating bicycle and e-scooter lanes, displaying taxi stand locations, and adding event information in coordination with the Department of Economy and Tourism.
The app also introduced a QR code for the journey planner, with 18m journeys planned through the app in 2023.
