Lucidya launches an Enterprise AI Agent platform designed for Arabic markets, accelerating AI-driven customer experience adoption across MENA.
Saudi-based AI company Lucidya has introduced a new Enterprise AI Agent platform as part of its 2026 growth strategy, aiming to accelerate product innovation and expand its footprint across the Middle East and North Africa (MENA).
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The launch follows the company’s $30 million Series B funding round in 2025, which at the time was considered one of the largest artificial intelligence investments in the region.
Lucidya said the platform comes as enterprises across MENA move from AI experimentation to full operational deployment. Reflecting this shift, the company reported strong commercial growth, with Q4 2025 sales tripling compared with Q4 2024. New sales in that quarter alone also surpassed the company’s combined sales from its first six years of operation.
Designed specifically for Arabic-speaking markets, the cloud-native platform enables organizations to scale customer service operations using autonomous AI agents. According to Lucidya, the system can detect more than 15 Arabic dialects and slang variations with over 92% accuracy, allowing businesses to manage customer support interactions across digital channels while escalating complex issues to human teams when necessary.
The platform also includes enterprise-grade governance and compliance features, aligning with regional regulatory frameworks such as Saudi Arabia’s Personal Data Protection Law. In addition to language recognition, it incorporates cultural intelligence capabilities that account for code-switching, regional idioms, and local context, rather than relying solely on translation.
Abdullah Asiri, founder and CEO of Lucidya, said organizations in the region increasingly require AI systems designed for local language, regulation, and cultural context.
The company says its AI agents can manage thousands of simultaneous conversations, operate continuously around the clock, and reduce customer service costs by 60–70%, while achieving first-contact resolution rates above 90%. The platform also collects zero-party customer data to generate insights that help businesses improve service delivery and decision-making.
To support growing demand, Lucidya plans to expand its regional presence, including opening its first GCC sales office outside Saudi Arabia. The company is also strengthening partnerships with global technology providers such as Infobip.
As part of its broader innovation roadmap, Lucidya will increase research and development spending by 40% and plans to introduce two additional products in 2026:
A Unified Case and Ticketing Management system to centralize customer service interactions across digital channels
An AI-driven marketing automation platform capable of generating campaigns, optimizing advertising performance, and analyzing sentiment across multiple Arabic dialects
With the launch of its Enterprise AI Agent platform, Lucidya aims to accelerate adoption of autonomous, culturally intelligent customer experience technologies across MENA, helping organizations scale digital services while addressing talent shortages in customer support.
