The Qatar Investment Authority (QIA) backs Cresta with a $125 million Series D funding round. Cresta is a U.S.-based generative AI platform specializing in enhancing customer interactions at contact centers.
Other investors in this round include World Innovation Lab, Accenture, Comcast Ventures, EnvisionX, LG Ventures, Qualcomm, Scan Health, and Workday Ventures. Returning supporters such as Andreessen Horowitz, Greylock Partners, J.P. Morgan, Sequoia Capital, and Tiger Global also participated.
This round boosts Cresta’s total funding to over $270 million. Headquartered in San Francisco, Cresta offers a unified platform that combines AI and human capabilities to optimize customer interactions and streamline workflows in contact centers.
Over the past two years, Cresta has experienced significant growth, nearly quadrupling its annual recurring revenue and doubling its customer base. The company plans to accelerate its research and development efforts by establishing new engineering hubs in Romania and India, complementing its offices in Palo Alto, San Francisco, New York, Berlin, and Toronto.
QIA’s investment underscores its growing influence in the tech industry. The sovereign wealth fund has recently focused on semiconductor firms and technologies driving advancements in AI, mobility, and consumer tech.
